How long will it take to receive my purchase?
The DBT team works hard to ship orders out quickly, typically within 48 hours for most orders.
However, during busy times, holidays, in-person events with Trent, vacations, etc, it could take longer to process your order. Please remember that Trent's parents both work other jobs and manage Trent's store, social channels and life with Trent on top of that. Thanks!
I got an email saying my package was delivered but I didn't receive it. What can I do?
In most cases we've discovered that when the package hasn't arrive it usually means it was delivered to the wrong address mistakenly. The good news is that your order will probably show up in just a few more days as the mistake is discovered and rectified. Because of this, please wait up to five days from the date of "delivery" before reaching out to DBT. If, by chance, your order still hasn't arrived after 5 days of the supposed delivery date please email us at firstname.lastname@example.org
How much is shipping at DBT?
We are glad to be able to offer free shipping on all products going to US addresses. However, if your address is incorrect on your order and is returned to us, we ask that you cover actual shipping charges for the 2nd attempt.
Do you ship outside of the United States?
Yes! We do ship to several countries but you'll have to cover the shipping, duties, taxes, etc., on those orders.